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SPECIAL REPORT: Retail Smarts – Customer Service

January 17, 2017

The Power of Appreciation January is National Thank You Month, which makes now the perfect time to give some appreciation to the customers who supported hardware retailers and home improvement centers through 2016 and a successful holiday season....

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SPECIAL REPORT: Retail Smarts – Professional Development

November 15, 2016

Most retailers understand that staff trained in product knowledge, sales techniques and project solutions provide better customer service and can positively impact the store’s bottom line. Yet, according to the North American Retail Hardware...

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